Each order is hand-crafted in small batches to ensure and retain quality. Purchases are shipped within 7-10 business days. Shipping and handling rates vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check-out and consumers will know about this before making payments.
Orders once placed cannot be cancelled or returned.
In case you claim a damaged product due to the delivery process, kindly send us an email at email@example.com with the images of the same, within 24 hours of the delivery date. We will issue a product exchange for any product that is returned in a decent condition in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Refund Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable.
Once all the details are received, it would take our team 3 working days to revert on the complaint/query/issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged (if possible). In the case of a product refund, once your request is approved, the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.